MayFlower Software :: "Thank you" to the "customer" stealing our software

Tags: Brand Loyalty

We found a "customer" who has been stealing our SpamSentinel software for about a year now. Frankly, we are flattered. He could have stolen anyone's software, but he chose ours! We feel honored, to say the least!

I guess we are happy that he likes our software. What if he said "It is not even worth nothing?". But that can't be true. Our software has a value to him, as he had to spend time to steal it, and time equals money.

It takes a lot of time to figure out how to work around a locking system, but it was obviously worth it to him to get the best in spam protection. It gives new meaning to the term "brand loyalty". I mean, we could use him as a testimonial "we love this anti-spam software for Lotus Domino so much that we steal it!"

Here is their server check-in document. Notice the monthly reinstalls, 10 so far:

A picture named M2

To quote Bill Gates who knows a bit about this subject:

"As long as they are going to steal software, we want them to steal ours"

Even though "the customer is always right", we needed to do something, so we added this to the subject of each spam message: "SpamSentinel Trial License Expired - please email license@maysoft.com to obtain license".

Let's see if that gets him to contact us. But we really are flattered!

Comments

6 - @Vaughan We are pretty sure we know who this is, but our goal, as you say, was to be positive. I believe it is a small real estate firm in Germany.

We would certainly work with them to find a payment plan that would be convenient, but they do not respond to our emails, perhaps out of embarrassment.

But at least they stole the best software available!

Posted by Frank Paolino At 09:47:58 AM On 04/10/2010 | - Website - |

5 - Frank,

I like your positive spin on this. It is a bit of a shame that this person doesn't understand that most people in the Lotus community are reasonably honest and reliable.

I am wondering, and hoping that this is a new person to our community. Emoticon

Posted by Vaughan Rivett At 05:47:12 AM On 04/10/2010 | - Website - |

4 - @Tony Thanks for the generous offer. I would love to visit Maine. Maybe during April vacation?

Posted by Frank Paolino At 03:31:06 PM On 04/09/2010 | - Website - |

3 - Now that you have that under control decompress for the weekend.....Come on up to Maine and visit me this weekend if you want.

Posted by Tony At 03:21:10 PM On 04/09/2010 | - Website - |

2 - @Jerry We considered doing that but our intention is to possibly have him become a paying customer at some point, so we did not want to antagonize him, just alert him.

But that idea was discussed with some gusto around the office!

Posted by Frank Paolino At 01:48:01 PM On 04/09/2010 | - Website - |